For Users

General

• What is Rapido?
• In which cities is Rapido currently operational?
• Who is a Captain?

Bookings/Trips

• How can I book a Rapido?
• Can I schedule a ride in advance?
• How do I use a promo code?
• Where can I find my Captain details?
• How do I contact my Captain?
• How does ETA work?

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Safety & Security

• Female Rider Safety
• How does the SOS option work?
• What happens in case of a mishap?

Payments

• How can I pay for my ride?
• How can I add money into a wallet?
• Where can I find the ongoing offers?
• Why am I charged a cancellation fee?

Referrals

• What is the referral program?
• How can I refer my friends to book with Rapido?